Shipping policy

Thank you for visiting and shopping at Axhea.com. Following are the terms and conditions that constitute our Shipping Policy.

Domestic Shipping Policy – Australia

Shipment processing time

All orders are processed within 2-3 business days. Orders are not shipped or delivered on weekends or holidays.

If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there will be a significant delay in the shipment of your order, we will contact you via email or telephone.

 

Shipping rates & delivery estimates

 Shipping charges for your order will be calculated and displayed at checkout.

Shipment method	Estimated delivery time	Shipment cost
AusPost/Sendle Standard	7-10 business days	Free
Express Shipping	2-5 business days	$5

 

Delivery delays can occasionally occur.

 Shipping Carriers that we have partnered with: Australia Post & Sendle (For Melbourne only). We use Australia Post for the rest of the cities in Australia except Melbourne. 

 Shipment to P.O. boxes or APO/FPO addresses

 Axhea.com ships to addresses within the Australian postcode addresses.

 Shipment confirmation & Order tracking

You will receive a Shipment Confirmation email once your order has shipped containing your tracking number(s). The tracking number will be active within 24 hours.

Customs, Duties and Taxes

Axhea.com is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).

Damages

 Axhea.com is not liable for any products damaged or lost during shipping. If you received your order damaged, please contact the shipment carrier to file a claim.

 Please save all packaging materials and damaged goods before filing a claim.

International Shipping Policy

We ship worldwide. Please refer to your below-mentioned shipping zone and if not mentioned, then the estimated cost of delivery is $10-$35 (depending on your order, location and mode of shipment). It will be automatically calculated at the end of the checkout.

• New Zealand 

Shipment method	Estimated delivery time	Shipment cost
Economy (no tracking)	10-15 business days	Free
Standard Shipping (tracking available)	7-10 business days	$5
Express Shipping (tracking available)	5-7 business days	$10

 

• USA & Canada

Shipment method	Estimated delivery time	Shipment cost
Standard	7-10 business days	$12
Express Shipping	2-5 business days	$26

 

• Asia

Shipment method	Estimated delivery time	Shipment cost
Standard Shipping	7-15 business days	$5
Express Shipping	2-5 business days	$10

Returns Policy

Our Return & Refund Policy provides detailed information about options and procedures for returning your order.